Adele struggled to hold back her tears as she FaceTimed groups of stunned fans who had jetted into Las Vegas to watch her perform at Caesars Palace on Thursday night after her residency was cancelled with less than 24 hours’ notice.
The singer, 33, offered a free drink token to the disappointed concert-goers during one call, before hastily retracting her proposal after realising they were underage.
And despite ensuring ticket-holders would be given a free gift bag from her store in Sin City, she encouraged them to splash even more cash on her merchandise after they had already lost thousands on seats reaching $12,000, not to mention travel costs.
Inside the pop-up, the Adele-branded garments were priced up for more than some of the $85 tickets themselves, with sweatshirts ranging between $90 and $110 each.
Crying: Adele struggled to hold back her tears as she FaceTimed groups of stunned fans who had jetted into Las Vegas to watch her perform at Caesars Palace on Thursday night
Also on display were varsity jackets, T-shirts, bottles of wine, necklaces with ‘Hello’, ‘Married’ and ‘Divorced’ motifs as well as ‘Cry Your Heart Out’ packets of tissues.
In a video call to a pair of star-struck devotees, Adele apologised for standing them up before claiming she had ‘bled, f**king sweated and cried’ into preparations for her gigs.
The Grammy winner began: I love you too, I’m so sorry and I can’t wait to meet you, alright. Get your free bag – and you’re not old enough to drink are you so you can’t have that free drink token.
‘You’re too young… Get your freebies and chat to anyone. Ask any of my team anything about the show, ask them anything about me, about the show.
Wow! Despite ensuring ticket-holders would be given a free gift bag from her store in Sin City, she encouraged them to splash even more cash on her merchandise after they had already lost thousands on seats reaching $12,000, not to mention travel costs
‘I designed that score myself, I bled and f**king sweated and cried into it. So just have fun to all the fans and I’m really sorry and it’s really nice to meet you both.
‘And I’m truly, truly like humbled at you two at your age. Please thank your mother from me.’
When she moved on to surprise another excited devotee with a call, her boyfriend Rich Paul made a rare appearance for a quick hello.
Loved up: When she moved on to surprise another excited devotee with a call, her boyfriend Rich Paul made a rare appearance for a quick hello
Candid: In a video call to a pair of star-struck devotees, Adele apologised for standing them up before claiming she had ‘bled, f**king sweated and cried’ into preparations for her gigs
Hilarious: The singer, 33, offered a free drink tokens to the disappointed concert-goers during one call, before hastily retracting her proposal due to realising they were underage
Adele told the fan: ‘I’m letting myself be sad. I’m feeling really nice seeing you all there. Everyone keeps calling me. Where are you guys from? I love New York. I’m really sorry I’m not there.
‘In the meantime, I can be with my son and be with Rich. Have you been to see the dresses and stuff?’
When her supporter told her his favourite piece of memorabilia on display was the white suit she wore during her recent CBS interview with Oprah, she hinted that she may not have loved it as much.
She said: ‘You know what, lots of people, I don’t know, cos it wasn’t a work outfit, and I’m like, “But it was a moment,” so… I put a lot of focus on my boobs as well.
Heartwarming: Another fluffy of fans serenaded a virtual Adele with the lyrics to Make You Feel My Love. and posted the adorable video to Instagram
Unbelievable: ‘I not only got to FaceTime with @adele, but I got to serenade her as well! Serious props to her and her amazing team for continuing to make dreams come true’
‘I’m really sorry I wasn’t there, it was the only thing I was looking forward to but its not everything arrived and I’m just sorry.
‘The shows will be rescheduled and we will announce it ASAP and like I said you get first honours with whether you refund your tickets or not and I’ll do meet and greet and I’ll meet you, alright? I’ll see you. Thank you for being so gracious.’
The Easy On Me hitmaker switched up calling for texting, as she slid into the DMs of another admirer, where she continued to flog the merchandise at her store.
She penned: ‘James it’s Adele! I really am so sorry. If you’re still here at 6pm, my store in the middle of the Caesars casino just outside the entrance to The Colosseum is opening up still.
Surprise! The Easy On Me hitmaker switched up calling for texting, as she slid into the DMs of another admirer, where she continued to flog the merchandise at her store
She penned: ‘James it’s Adele! I really am so sorry. If you’re still here at 6pm, my store in the middle of the Caesars casino just outside the entrance to The Colosseum is opening up still’
Happy: Following the sweet encounters, Adele took to Twitter to write: ‘I have the best fans in the world! Your graciousness and love tonight is overwhelming! Thank you ♥️’
‘It’s not just a shop! There are fun and nostalgic things from my career in there, nods to moments of the last decade and all sorts of things to look at and so on.
‘There will be people I work with in there to chat about what everything is and a gift from me to you also! I hope you can make it! Again I’m so sorry ❤️’
When the Adele-fanatic questioned her authenticity, she sent a voicenote saying, ‘Yes, it really is me.’
Another fluffy of fans serenaded a virtual Adele with the lyrics to Make You Feel My Love. and posted the adorable video to Instagram.
Trendy: Varsity jackets featuring a collection stickers with her album titles hung on display
What?! Inside the pop-up, the Adele-branded garments were priced up for more than some of the $85 tickets themselves, with sweatshirts ranging between $90 (right) and $110 (left) each
Hilarious: Also on display were necklaces with ‘Hello’, ‘Married’ and ‘Divorced’ motifs
After they gushed about their plans to visit her store, she told them, ‘Don’t buy anything, you’ve already spent enough f*****g money.’
In the caption, they began: I’m still not over this….
‘I not only got to FaceTime with @adele, but I got to serenade her as well! Serious props to her and her amazing team for continuing to make dreams come true.
‘Bump the lemonade….they took lemons, turned them into grapes, and made freaking wine! I can’t wait to come back and spend another weekend with you!’
‘#Adele #adele30 #weekendswithadele #makeyoufeelmylove #idrinkwine.’
Teary-eyed: Cry Your Heart Out’ packets of tissues alluded to the titular track from her recent album, 30
Tasty: It appears that Adele has branched out into winemaking
Impressive: Two of Adele’s Grammys and her Oscar were on display inside a glass box
Following the sweet encounters, Adele took to Twitter to write: ‘I have the best fans in the world! Your graciousness and love tonight is overwhelming! Thank you ♥️.’
It follows reports that her Las Vegas residency could be delayed until June or even 2023 due to the singer’s packed calendar.
The Someone Like You songstress made the decision to axe all her shows at the 11th hour on Thursday, leaving fans devastated and demanding the star cover the cost of their flights and hotels in Sin City.
And now reports claim ticket-holders could have to wait months or even a year to see the star perform due to her other commitments such as The Brits and her Hyde Park gigs in July.
Chic: When her supporter told her his favourite piece of memorabilia on display was the white suit she wore during her recent CBS interview with Oprah, she hinted that she may not have loved it as much (pictured in November 2021)
Insiders told The Sun: ‘There are two slots in this year’s calendar, from the end of February to the start of May, and from the middle of June to the middle of September. But if they can’t work then it could be 2023 by the time they’re rescheduled.
‘The rest of the weekend dates in the year are taken up by other acts including Sting and Rod Stewart.
‘She is expected to still be a part of The Brit Awards next month and she has two headline gigs at Hyde Park on July 1 and 2.
‘Adele’s schedule is mammoth and it makes rescheduling a challenge but she is devoted to her fans and will do everything she can to get them back in the diary quickly.’
Oh dear: It follows reports that her Las Vegas residency could be delayed until June or even 2023 due to the singer’s packed calendar
A representative for Adele was contacted by MailOnline for comment at the time.
Many Adele fans have demanded the singer covers the cost of their Las Vegas flights and hotels after her ‘astounding’ decision to axe all her shows when many were flying in or had already arrived in the entertainment capital of the world.
MailOnline has been inundated with emails from people who had already jetted in from across the US, Canada, Mexico, the UK and Europe to see the star, who is making a record-breaking $685,000 (£500,000) per gig before merchandising.
Adele announced the decision in a tearful Instagram video, apologising and telling fans: ‘I’m so upset and I’m really embarrassed. We’ve been absolutely destroyed by delivery delays and Covid. Half my crew and team are [ill] with Covid and still are, and it’s been impossible to finish the show’.
Difficult: The Someone Like You songstress made the decision to axe all her shows at the 11th hour on Thursday, leaving fans devastated and demanding the star cover the cost of their flights and hotels in Sin City
Fans paying between $85 and $12,000 for a ticket – or up to $30,000 on the black market – had already travelled to Las Vegas for the opening gig tonight.
If they get tickets for replacement shows, most will be unable to go without more extraordinary expense and more time off work.
Ticketmaster is urging people to ‘hang on to their tickets’ for new dates but says they will give refunds if people apply online.
But many are already in Vegas having travelled thousands of miles to be there for the opening night, demanding the singer covers the thousands of dollars they have already laid out on flights and hotel rooms they have no hope of getting refunds for.
Tough: Adele announced on Thursday that she was cancelling all 24 of her Vegas shows. People with tickets have been told to go back to who they bought them from for refunds rather than Caesars Palace (pictured yesterday)
Many are questioning her reasons for cancelling, saying they don’t believe her claims that Covid and ‘delivery delays’ would require her to cancel all 24 nights and postpone them for months.
Several fans said they were worried for her wellbeing, noticing a bruise-like mark on her left wrist in the video.
Fans already in Vegas are demanding she performs anyway, saying they don’t care about a glitzy stage and lighting and would be happy to see her ‘perform on a park bench’.
Some said they would turn up at Caesars Palace at 8pm on the opening night anyway, in the hope she might be there, although she is understood to be at home in LA.
Gillian Rowland-Kain, 32, was already on her flight to Las Vegas from New York with her twin sister when she found out about the cancellation via social media.
The attorney from Brooklyn said: ‘I was furious that Adele waited so last minute to make this call. I recognise it’s not a call any artist wants to make but she would’ve known yesterday that the show wouldn’t be ready by tomorrow. Her lack of notice is astounding. I’m angry and frustrated’.
Thomas Wright flew from South Carolina for the opening night with a friend for the opening night. He told MailOnline that they spent $445 on each ticket, $1,600 on flights and hotel as well as $100 on Covid tests. They also spent $400 each on new outfits.
He said: ‘I know I will not be able to get off of work to come back, I know I wouldn’t be able to afford to come back. This trip has been a collection of Christmas and birthday gifts plus saving for myself’.
Breaking difficult news: Billboards still promoted Adele’s shows on Thursday, despite the cancellations
A British fan called David posted a photo from outside Caesars Palace just after the shows were axed. He tweeted: ‘Christmas gift gone pear shaped as my wife and daughter are on the way to meet me in Vegas and unfortunately Adele has had to cancel’.
Antony Frear, from York, had travelled to the US to see the star as part of his 50th birthday celebrations with friends Simon Bell, 45, and Aaron Tyson, 38.
They each paid £4,300 for return flights, plus hundreds for a three-night stay at Ceasar’s Palace where Adele was due to perform. The concert tickets had cost them £330 each.
Antony told The Mirror: ‘I am so angry. We have spent thousands getting here but the ticket is not even worth the paper it is written on.
Adele’s Vegas residency in numbers
24 – shows she was due to perform
4,100 – seats in the Colosseum
$1.5 million-$2.2 million – expected in ticket sales per performance
$685,000 – Adele’s paycheck per performance
$220 million – how much the singer is worth
$85 – cost of the cheapest ticket, before fees
$30,000 – how much tickets were changing hands for online
Five – years since Adele has given a public concert
‘It is disgraceful. Adele with all her millions should be refunding the money that we have shelled out.
‘Her crew may have gone down sick but why can’t she still appear?’
Another fan, Gabriel, flew into Vegas from Quebec, Canada, and found out when they arrived in Nevada.
He told MailOnline: ‘We lost a large sum of money on plane tickets and hotels to come see her for nothing, pretty unacceptable that a multi-million dollar production team could pull the rug on the people who flew and risked getting Covid to see her because her ‘show’ wasn’t ready.
‘She is known for her voice not for her performances, for all I care I would’ve just enjoyed her sitting on a bench singing. Absolutely unacceptable, they have not mentioned anything about compensation for the travel expenses we had’.
Weekends With Adele’ was due to run through April in Las Vegas, with all available tickets sold out.
Adele was due to perform her biggest hits and most of her new album 30, which she says reflects her ‘inner turmoil’ at the end of her marriage to Simon Konecki, leaving her to ‘sob relentlessly’ as she made the record.
She has since found love with sports agent Rich, who she has hinted she would like to marry.
More to come: The songstress wrote that the dates for her residency — which would have started on January 21 and run through April — would be rescheduled
VEGAS’ BIGGEST EARNERS
1. CELINE DION – $681.3million
Celine Dion is one of Vegas’ longest-standing performers and made $476,000 per show during her lengthy stint on-stage.
Celine in Vegas in 2006
She has played 427 shows. Her two residencies, A New Day, which ran from 2003 to 2007 and Celine from 2011 to 2019 combined to gross $681.3 million and sell 4,555,752 tickets, according to figures reported to Billboard Boxscore.
Her wealth is now estimated at some $800 million. Her 2019 earnings alone topped over $37 million.
2. BRITNEY SPEARS – $140million
In 2013, Britney Spears signed a two-year residency at Planet Hollywood Hotel and Casino in Las Vegas. The 2014 to 2015 leg of the shows were so successful that she signed on to extend the residency for another two years.
The shows wrapped up in December 2017. She made $475,000 per show, where over four years – around 1,500 days – she performed nearly 250 shows.
3. ELTON JOHN – $131million
The Million Dollar Piano was Elton John’s residency at The Colosseum at Caesars Palace, which launched in 2011 and ran until 2018.
Jennifer performing in Vegas in 2019
He made $500,000 per show in the incredibly lucrative performances.
4. JENNIFER LOPEZ – $120million
Jennifer Lopez signed a residency with Planet Hollywood that would pay her $350,000 per show between 2016-2018. TMZ previously claimed.
In August 2016, the residency raked in over $1million in ticket sales — the highest gross in Planet Hollywood history, Billboard reported.
5. CHER – $97million
Cher’s Classic Cher residency also took place at The Colosseum. She performed 192 shows during the nearly three years she performed at the venue and raked in nearly $100million.
6. LADY GAGA – $75million
In 2017, Lady Gaga penned a two-year contract for a residency at MGM Park Theater. The deal earned her an incredible $75million. The sum meant she was earning an incredible $1million per performance.
Rod pictured in Vegas in 2012
7. ROD STEWART – $50million
In 2011, Rod Steward signed an eye-watering $50million contract for 18 shows in Las Vegas at the Colosseum, Caesars Palace.
The vast pay cheque meant the star was raking in $2.7million per show – making his Vegas’ highest paid star with Rod Stewart: The Hits in Vegas. Between 2011 and 2018, the show raked in $53,911,159 in profits.
8. BRUNO MARS
In 2019, Bruno Mars signed up for a mini Vegas residency for 11 shows at MGM Park. While his earnings are unknown, it was reported in 2016 that he was offered $950,000 per show to become a Sin City resident.